1. BOOKING
The booking form must be completed and signed by the party leader (hereafter called the Guest(s)) who must be over 18 years of age. The signing of the booking form shall be deemed to constitute the acceptance of the Booking and Payment Procedure plus Terms and Conditions by the Guest and shall be a warranty by the person so signing that they have the authority to act on behalf of the persons named on the booking form including any substitutions or additions by any subsequent agreed amendments to the booking.
The procedures and conditions will still apply even if for any reason the booking Form has not been completed by the client, e.g. in the case of a late booking request by telephone which necessitates immediate commitment.
The booking is not accepted until the completed and signed Booking Form together with the appropriate deposit has been received and the Acknowledgement/Receipt has been issued. If the booking is not accepted for any reason the deposit will be refunded in full. Amendments to, or cancellation of the booking by the Guest will be subject to the provisions of sections 6 and 8 of these terms and conditions.
The accommodation cannot be shared, assigned or sublet and only those persons named on the booking form are permitted to stay in the property. Persons/children under the age of 18 years are not accepted unless accompanied by parents or an adult.
2. PAYMENT
Deposits and payments should be made in accordance with the Bookings and Payments Procedure. Failure to comply with the payment procedure will be deemed to be a cancellation by the Guest and will be subject to the cancellation charges as detailed in Section 8.
3. RENTAL PERIOD
The Villa is available for occupation from 3pm (local time) on the day of arrival until 10am (local time) on the day of departure. We will do our very best to accommodate any required changes in these times, but it cannot be guaranteed.
4. RENTAL CHARGES
The Villa rental charges and the items included are as detailed in the Weekly Rental Charges.
5. PRICE GUARANTEE
The rental price you will pay is fully guaranteed once the deposit has been paid and the acknowledgement/receipt has been issued.
6. AMENDMENTS
The effective date of the amendment is the date on which details of the proposed amendment are received in writing. Wherever possible, any amendment to the booking requested after the booking has been confirmed will be accommodated. Dependant on the nature of the amendment additional costs may be incurred.
7. THE SECURITY DEPOSIT
The Guest is solely responsible for any damages or breakages that may be caused to the property or its contents and also for any loss of items in the inventory during their stay. Therefore £150 or $250 refundable security deposit payable with the final balance, will be held against such an eventuality. The Villa is inspected both before and after each occupancy and upon confirmation that all is in order, this deposit will be refunded in full. Since it is not possible to check the Villa before departure, the security deposit will be reimbursed as soon as possible after the Guest has departed.
Charges for damages/losses or any maintenance/repairs to the Villa, equipment, amenities or fixtures necessitated by misuse will be at the discretion of the Owner's Management Company and will be deducted from the Security Deposit. In the event of any damage/loss, which is assessed to be in excess of the Security Deposit, the Guest will be held responsible for full reimbursement of the outstanding amount within fourteen days notice of such costs. We would appreciate that the property is left clean and tidy at the end of the rental period.
8. CANCELLATION
Any cancellation by the Guest must be notified in writing directly to the Owner. The cancellation will become effective from the date we receive the written Notification and any cancellations are subject to a charge as detailed below:
| Notice given: | |
| A cancellation of a booking up to 8 weeks before departure: | 100% refund less your Deposit |
| A cancellation of a booking between 4-8 weeks before departure: | 50% refund less your Deposit |
| A cancellation of a booking up to 4 weeks before departure: | No refund |
The owners, at their absolute discretion, may agree to waive some or all of these charges if they are able to replace the cancelled booking with another booking on the same or better terms. The security deposit will always be returned.
In the unlikely event that circumstances beyond the owner's control, necessitate a cancellation of the rental agreement by the owners, the owners reserve the right to cancel any bookings at any time and would only be liable to refund monies already paid by the client. In these circumstances we would then endeavour to find replacement accommodation.
9. TRAVEL ARRANGEMENTS/REQUIREMENTS
The clients accept full responsibility for making travel arrangements to ensure their occupation of the property for the period reserved. No responsibility or liability is accepted in respect of loss or damage, or alterations to the dates caused by flight delays or cancellations, weather conditions, industrial disputes, etc.
All passports, visas, travel and health certificates are the client's responsibility and the owners accept no responsibility for any delay or expenses incurred or any irregularities with your documentation.
Travel Insurance (including cancellation coverage) is vital for you and your party, especially in the USA. Please ensure that you have cover in place and that it is sufficient for your needs.
10. FORCE MAJEURE
The Owners and their representatives accept no responsibility whatsoever and no compensation or any other payment will be made if any cancellation or change to the terms of the booking becomes necessary due to a war or the threat of a war, riots, civil commotion, terrorist activities, industrial disputes, natural and nuclear disasters, fire, flood, adverse weather conditions, building or construction in progress within the community, technical problems with transportation, closure or congestion of airports, alterations or cancellation of schedules by carriers, or any other events beyond our control.
11. COMPLAINTS
In the unlikely event a problem should arise whilst on holiday relating to the Villa, the Guest should immediately contact our Management Company (their details will be supplied prior to your departure and are also found in the Welcome Book, which is found in the Villa). The Management Company will seek to resolve matters speedily.
12. BROCHURE DESCRIPTION
Whilst all information supplied in the brochure is deemed to be correct to the best of our knowledge, it is understood that the information is for guidance purposes only, but could change from time to time, and does not form part of any contract.
13. LIMITATION OF LIABILITY
Although every effort is made to ensure that the Villa is in perfect condition, and described in the literature supplied, it is a condition of acceptance of the Terms and Conditions that the Guest understands that the information is as supplied at the time of writing and is subject to change without notice.
It should be pointed out that as many communities still have ongoing building and construction work in progress, over which we have no control whatsoever, the Owners and their representatives accept no responsibility and no compensation or any other payment will be made to any Guest in respect of any disturbance, annoyance, inconvenience or any other problems that may be caused or created by or in response to any such building or construction work being carried out within the community. Guests specifically requiring information regarding building or construction work affecting the Villa should request this information before booking.
The Owners do not accept liability for loss of main services nor the consequences of the actions or omissions of the persons who control the supply of the main services. The Owners cannot accept any responsibility for third party claims, accidents, damage to, or loss of property, or for any expenses incurred for any reason, including changes caused by Force Majeure, regardless of howsoever they may have occurred, nor can liability be accepted for injury as a result of the use of the pool or the spa (jacuzzi).
Guests are specifically advised not to allow unsupervised children to use the pool or the spa(jacuzzi), and to use the supplied safety fence. GLASS is not permitted in the pool area. Again, we advise that the Guests take out an "all risks" Travel Insurance policy.
14. PETS AND SMOKING POLICY
The Villa is a non-smoking property. If you smoke we request that you enjoy it either outside or on the screened patio, where ashtrays are provided. Thank you for your help and understanding. Please note that pets are not allowed in the Villa.
15. RESPONSIBILITIES
It is the responsibility of each Guest to read and understand the Welcome Book in the Villa. The Villa will be professionally cleaned prior to Guests' arrival and again after the Guests' departure, but we kindly ask that the Villa is left in an orderly state before leaving.
It is the Owner's responsibility to ensure that the Villa is available for the Guest for the times requested and that it has been prepared in readiness for the Guest's arrival. In the unlikely event of there being a problem with the Villa, its contents, running or operation, including any community problems, the Guest should contact our Management Company in Florida, (details of which will be supplied prior to departure).
Only the Management Company is able to resolve problems regarding the Villa during the rental period.
16. LAW
This contract is subject to and shall be construed in accordance with the laws of England and the parties herby submit to the exclusive jurisdiction of the English Courts.
17. ACCESS
The guest is to allow the owner and their agents the right to enter the property to carry out maintenance.